Return & Exchange And Refund
We believes in helping its customers as far as possible, and has therefore a liberal cancellation and return policy. Under this policy:
Return Policy
- Return Period : Customers can return products within 3 days of receiving their order.
- Condition of Returned Items : Returned items must be in their original condition, unused, and with all original packaging and tags intact. Only Damaged /Defective or Misplaced Items can be returned.
- Return Process :
- To initiate a return, contact our support team at support@coolwool.in or WhatsApp us at +919244818080.
- Provide your order number, details of the product you wish to return, and the reason for the return.
- Return Charges : Customers are responsible for return shipping costs unless the item is defective or the wrong item was shipped. A flat return fee of ₹120 applies to accepted returns for size issues items.
Refund Policy
- Refund Approval : Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Refund Process : Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 2-5 working days.
- The refund will be issued to your original method of payment.
- Partial Refunds : Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- In some cases, only partial refunds are granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.
Policy Changes –
CoolWool reserves the right to amend this Return, Refund, and Cancellation Policy at any time. Any changes will be posted on this page, and customers will be notified via email. By shopping with coolwool.in, you agree to this Return, Refund, and Cancellation Policy.Thank you for your understanding and cooperation.
