Return is applicable only if the product is damaged/ missing. Please write to support@coolwool.in for returns with your order id and supported images & unboxing video. Once a product is accepted for return, refund is initiated in the form of store credits Within 2-4 days. Please note that shipping charges are not refundable. We require an full unboxing video with no cuts and editing of the package opening. The video should include the opening of the mailing envelope to the defect being showcased clearly.